FREQUENTLY ASKED QUESTIONS
We are committed to delivering products that closely match the designs displayed in our shop. While there may be slight color variations due to differences in screen settings and printing processes, we ensure that every item is crafted with high-quality materials and precision.
If you encounter any issues with your order or feel the product does not meet your expectations, please contact us. Your satisfaction is our priority!
After completing your purchase, a confirmation email containing your sales receipt will be sent to the email address provided during checkout. If you don’t see it in your inbox, please check your spam or junk folder.
If you still can’t locate your receipt, feel free to reach out to us with your order details, and we’ll be happy to assist you!
We strive to ensure that you love your purchase. However, if there’s an issue with your order, such as a defect, damage, or incorrect item, please contact us within 14 days of receiving your product.
Here’s how to initiate a return:
- Contact Us: Send an email to our support team with your order number, details about the issue, and a photo if applicable.
- Review Process: Once we’ve reviewed your request, we’ll provide instructions on how to proceed.
Important Notes:
- Returns are only accepted for damaged or defective items. Due to the made-to-order nature of our products, we don’t accept returns for other reasons, such as buyer’s remorse or sizing issues. Please refer to our size charts and product descriptions before making your purchase.
- Customers are responsible for shipping costs associated with returns unless the issue is our fault.
We’re here to help and make things right for you!
Our products are made to order, which means we don’t typically run out of stock in the traditional sense. However, if a specific item or design is unavailable, it could be due to temporary supply issues with certain materials.
Here’s what you can do:
- Check Back Later: We regularly update our inventory, so the item may become available again soon.
- Contact Us: If you have your heart set on a particular product, reach out to our support team, and we’ll provide you with an update on its availability or suggest similar options.
We’re committed to offering a wide range of products to meet your needs and preferences!
We’re delighted to offer worldwide shipping to bring your favorite products to your doorstep, no matter where you are. However, there may be some regional restrictions based on specific items. If a product cannot be shipped to your location, this information will be clearly indicated at checkout.
Our goal is to ensure your order reaches you quickly and safely, so we partner with reliable carriers to deliver to as many destinations as possible. If you have any questions about shipping to your area, feel free to reach out to us for assistance!
