Return and Refund Policy

Thank you for shopping with us! We are committed to providing high-quality products and excellent customer service. However, we understand that situations may arise where returns or refunds are necessary. This policy outlines our process to ensure transparency and satisfaction.

1. Non-Delivery of the Order

If the order was not delivered due to an incorrect or incomplete address provided by the customer, or if the package was unclaimed, it will be returned to our production facility.

What Happens Next?

  • You will receive an email notification once the package has been returned.
  • The package will be stored for 4 weeks. After this period, unclaimed orders may be donated to charity.

What You Should Do

If you would like the order to be reshipped:

  1. Confirm or update your address by contacting us.
  2. Please note that shipping fees for re-delivery will apply.

2. Returns Due to Customer Request

We do not accept returns or refunds for orders where customers:

  • Change their mind about the product.
  • Ordered the wrong size.

All products are made on demand, which means we cannot resell returned items. Please carefully review the product descriptions and size guides before making your purchase.

3. Damaged or Defective Items

We take pride in the quality of our products. However, if you receive an item that is damaged, defective, or misprinted, we will gladly replace it at no additional cost to you.

Steps to Follow:

  1. Contact us within 30 days of receiving the product.
  2. Provide a detailed description of the issue and include clear photos.
  3. Our team will investigate and arrange for a replacement.

4. Lost Packages

If your order is lost in transit:

  • Verify the tracking information provided in your order confirmation email.
  • If the tracking status shows no updates for an extended period, contact us within 30 days of the expected delivery date.

What Happens Next?

  • If the address provided was correct, we will investigate with the carrier.
  • For confirmed lost packages, we will reprint and reship the order at no cost to you.

Note: If the tracking shows that the package was delivered but the customer cannot locate it, we are unable to offer a refund or replacement.

5. Exchanges

We do not offer size exchanges due to the nature of our made-to-order process. To avoid issues, we recommend:

  • Using the size chart provided with each product.
  • Contacting us if you need additional information before placing your order.

6. Refunds

Refunds are only available for orders that:

  • Arrive damaged, defective, or misprinted.
  • Are lost in transit and confirmed by the carrier.

Refunds will not be issued for:

  • Customer errors in order details (e.g., wrong size or address).
  • Packages marked as delivered but not located by the customer.

If eligible, refunds will be processed to your original payment method within 5–10 business days.

Contact Us

For any issues or questions regarding returns and refunds, please email us at support@deabak.shop. Include your order number and detailed information about your concern, and our team will assist you promptly.